A little help.
A clear next step.
Find your way around BeAnon, solve an account issue or get help with a concern.
This website is your guide. Chats, profiles and account controls are in the Android app.
Contact the teamWhat do you need help with?
Tell us what happened
Choose a topic for the details to include in your message.
Account & Access Issues
Your phone model and OS version, and what happened. If you’ve lost access after losing, resetting or changing your phone, we can explain the recovery options available to you, such as signing in with a Google account you linked earlier, but we can’t guarantee that access will be restored, and recovery is still being verified before launch. We will never ask for your Google password, OTPs, recovery codes or access to your Gmail, and we can’t restore access on your behalf.
Privacy & Deletion Questions
Ask us about how BeAnon handles your data. Account deletion is requested inside the app using Delete Account; we can explain the process, but deletion isn’t accepted by email. While deletion is pending, normal use is unavailable. Follow the deadline and request status shown in your app; emailing support or recovering access does not cancel deletion. After final deletion, the account cannot be restored. See Delete your data.
Subscription & Billing
If a purchase or premium feature isn’t working in the app, tell us the store, the date and what you bought. Cancellations and refunds are handled by the App Store or Google Play, which process the payments, so send those requests to the store.
Technical Issues
App crashing, messages stuck or notifications not arriving? Tell us what’s happening and, if you can, your phone model and OS version.
Safety & Abuse Reports
Report in the app where you can. Otherwise email grievance@beanon.app with the account or chat reference, roughly when it happened and what happened. Never send passwords, OTPs or suspected child sexual abuse material. See the Safety Center.
Feedback & Suggestions
Got an idea that would make BeAnon better? Email support. We read every message, though we may not be able to reply to each one.
Keep sensitive details out of email. Never send passwords, one-time codes, recovery codes, identity documents or payment card details.
What support can and cannot do
BeAnon accounts are pseudonymous and device-based. These limits help explain what to expect.
Guarantee recovery of a lost account. We can explain the available recovery options, but whether you regain access depends on those options and on verifying that the account is yours. Knowing an account ID is not proof of ownership.
Restore a permanently deleted account or deleted content. After final deletion, the account and its deleted chat history cannot be restored, recovered or reactivated through BeAnon. Do not rely on cancellation or recovery after the pending deadline; completion may take longer. Revoked shared media from ended anonymous chats, messages deleted for both participants, and deleted or consumed view-once media also can’t be restored.
Delete an account by email. Deletion is requested inside the app by the signed-in owner. If you can’t open the app, we can point you to the available recovery options, but we can’t delete an account on request by email.
Reveal another user’s identity to you. We don’t share users’ identities with other users. Information may still be disclosed where required by law or valid legal process, as described in the Privacy Policy.
Process store refunds. Refunds and cancellations go through the App Store or Google Play. We can help with purchases that aren’t working in the app.
Read the Terms, Privacy Policy and Community Guidelines.
For adults 18+ · Updated 8 October 2026