Contact BeAnon Support
Something not working? Need to talk to a human? We've got you.
Before you email us, check these out — you might find your answer in seconds.
Frequently Asked Questions
Quick answers about anonymity, encryption, account recovery, billing — all the common stuff.
Data Deletion Guide
Want everything gone? Here's exactly how to wipe your account and data for good.
Privacy Policy
The full picture on what we collect (spoiler: barely anything), how it's used, and how we protect you.
Terms of Use
The rules of the road — what's cool, what's not, and your rights as a user.
Email Support
Couldn't find what you need? Just shoot us an email. We usually reply within 24–48 hours.
support@beanon.appHelp us help you faster — mention which of these topics fits your issue when you write.
Safety & Abuse Reports
Dealing with harassment, illegal content, or someone crossing the line? Tell us what happened and roughly when — we'll take it seriously.
Account & Access Issues
Can't get in? Having trouble linking Google for recovery? Lost access out of nowhere? Let us know. (Heads up: if you never linked Google, we unfortunately can't recover your account.)
Subscription & Billing
Questions about subscriptions or charges? We can help explain things. When BeAnon's paid features and official store listings become available, refunds and cancellations are handled through App Store or Google Play billing, since they process payments.
Technical Issues
App crashing? Messages stuck? Notifications ghosting you? Tell us what's going on, and if you can, include your phone model and OS version — it really helps us debug.
Privacy & Data Requests
Want to know what data we have on you? Got questions about your privacy rights? Ask away. Just remember — account deletion has to happen inside the app, not over email.
Feedback & Suggestions
Got an idea that would make BeAnon better? We're all ears. We read every single message — though we might not be able to reply to each one individually.
Because BeAnon is anonymous by default and device-based, there are some things support may not be able to do. Reports and safety issues may be reviewed according to our Terms of Service, Privacy Policy, and Content Moderation Policy.
Identify, recover, or verify every account. Because accounts are anonymous and device-based, support may not always be able to identify, recover, or verify an account. We also cannot promise to retrieve deleted or inaccessible chats.
Recover accounts without Google linking. Because BeAnon does not require your real-world identity, we may be unable to verify ownership of an anonymous, device-based account. If you didn't link Google before losing your phone, the account may not be recoverable.
Delete your account over email. We can't verify you own an account just from an email. You'll need to delete it from inside the app (Settings → Delete Account).
Reveal another user's identity to you. We protect every user's public identity from other users and do not share it with other members. Information may still be disclosed where required by law or valid legal process, as described in our Privacy Policy.
Handle refunds. Subscriptions, cancellations, and refunds may be handled through App Store or Google Play billing when BeAnon's official store listings and paid features become available — not by us directly. You'd contact them for billing disputes.
Response Times
We try to get back to everyone within 24–48 hours on business days. Safety and abuse reports always jump to the front of the queue. We're a small team doing our best — thanks for being patient with us.
You can also check our FAQ or review our safety guidelines.